Never forget the snow storm of 2014. We have bought 3 autos since 2009 from Pioneer Ford. We have had our cars serviced at this dealership since buying our first one. You know when you have the right dealer when they go up and above their duty to service your account. Folks here are always friendly and it is nice to have a clean car when they are done with your service. But this review is all about what happened to us just yesterday, 1/28/2014. My wife, Kathy, works in Rome and we live in Carrollton. On her way home from work, during the worst snow storm in several years, she slid off the road, into a ditch and there were so many accidents at this time, the police stopped, gave her paperwork for insurance, said they had to go and left her there. She called me, I called AAA and they informed me it would be 3 hours before they could get to her. In freezing temps, this was not the best of situations. I had no where to turn until I remembered her telling me she had gotten as far
as beyond Pioneer. I called Pioneer, knowing it would be at least an hour, could be more for me to drive over the ice to get to her. Our salesman had gone home, as they had let all employees leave realizing that the storm was only going to get worse. I asked who was there and the lady told me a few in the service department and the owner. I asked to speak with Bob, the owner, and he came to the phone. When I told him Kathy had slid off the road and into a ditch, and I could come there to pick her up, would he mind helping me, and before I could finish my statement, he asked where she was, and told me he would leave then to pick her up. Relieved, I left our house and started out for Bremen, and learned that Bob had picked Kathy up and taken her back to the dealership, and he and his son had returned to her car and pulled it out of the ditch and brought it back to the dealership. I can't tell folks how much this meant to us, but you can tell how much I appreciated it by this
review. Rare is a company so dedicated to their customers as Pioneer has proven to be to us. Bob has no idea how this has made me feel about him and his business. Helpless is what I felt before I talked to him, and Kathy was clueless and dazed and didn't even think about contacting Pioneer either. Folks, we have our cars serviced at Pioneer, have always been treated great, their business is always clean, they have a wonderful area with a big screen and reading area to wait, and I have not met anyone there who has not greeted me when I went there. Most know me now, because I have never met a stranger. I have never wrote a review closer to my heart than this one and I pray Bob and his business will always be successful and that God continues to bless him, his family and his employees for the way they treat people. So Bob. this one is for you, you know I have written a review, should have, forgot or didn't remember how, but I wanted to insure everyone knew this story for all time,
because you simply are an outstanding person and folks needed to know this if they are looking for a company to treat them right. God bless you brother, and I thank you personally, for seeing to it my wife was home safe and sound in a very stressful situation.
"My appointment was on time, I had a nice comfortable place to wait with television and snacks. I was treated with the utmost respect. The work was completed in a timely manner. My sales person Jackie ClaytonThis is the first time I have been completely satisfied with an automobile sales company. They treat each person as if they are the most important. I know I would return here if I were in need of another vehicle. Thank you. made sure I was comfortable as did the service manager. I love Pioneer Ford and have been recommending it to everyone. My purchase was a used vehicle but I was treated as if I was buying the latest and most expensive model. I am a widow and had some financial problems after the death of my husband but the credit department worked everything out and got my payments within the amount I had requested. I love my vehicle (Jeep Commander 2008). Looks and runs like brand new so far."
"Everyone at the dealership was very helpful and friendly, without being too aggressive. Our salesperson, Rodney Walker, went the extra mile on everything we asked for. Bob, the general manager, jumped right in there and made us feel welcome and appreciated. We have no complaints about anything. We visited several other dealerships and can honestly say that our time spent at Pioneer Ford in Bremen, Georgia was an exceptionally good experience.
"Everyone was great, especially Robby Byrum. He's the reason we came to your dealership, after buying from him in the past at another site. He spoke very highly of everything at Pioneer Ford, which meant a lot to us as customers".
"I like the fact that it doesn't take all day to buy a car AND that y'all have the BEST customer service of any company in West Georgia"!!!
"Always willing to help solve my auto needs with great pleasure. The people at Pioneer Ford are the most friendly and professional employees that I have worked with at an auto dealership"....
'' I have used Pioneer Ford for many years and have come to know the service people quite well. They know me and my family by name. I depend on them to keep my 18 year old Ford Explorer in great working condition, and it has not let me down yet. They also service my husband's 2006 Honda Civic and my daughter's 2001 Ford Taurus. I would recommend this company to anyone''
'' Great people that work there and they do great work''
''Friendly, nice gallery, good service and sales, a lot of inventory and nice sales persons. I will recommend all of my family and friends''
'' The salesman answered all of our questions, and was very professional''
"PROFESSIONAL PERSONELL, TREATED US WITH RESPECT AND LISTENED TO OUR NEEDS''
"I did not feel pressured to make a certain decision while looking for a car. I felt the freedom to test the cars I was interested in and see what fit me best. Not being pressured made the experience much easier and more enjoyable"
Alfred From Waco GA
"jackie clayton is excellent in sales. She takes time no matter when you call to answer any questions and to try and find any information you need. Plus I consider her a friend, not just my sales person. That's the highest compliment I can give. Thanks Jackie"
"I am treated as Family and appreciate it VERY MUCH!! Keep doing what you are doing"
"Very satisfied with the service visit. Repair was handled very professionally and in a timely manner. Jason and other service department personnel were great to work with. Would not hesitate to bring the car back for any further problems."
"Replaced battery, friendly, washed/cleaned car. Extremely cold that day, offered to start & warm up my car!"
"I like my experience at pioneer ford and I would never go anywhere else."
"Everyone is always friendly and nice. Very helpful. The service department is really great especially Robby, but everyone is really great. They keep you updated on your vehicle while you are waiting."
Susan from Bremen GA
"I was able to get an appointment right away. Service dept. people were very friendly and considerate. My car was serviced and washed in a timely manner. It was an overall pleasant experience."
Mitchell From Bremen GA
"Very friendly people and helpful let me look without hassling me, Jackie was great and got me in a truck that I could afford the payments on."
Calvin From Dallas GA
"Salesman had our best interest in mind while helping us to purchase a new car. When I make a deal at Pioneer, I feel like I can trust them to make a fair offer on behalf of both parties."
"Easy to make appointment. Convenient to my work. Friendly Service Advisors. Clean, modern facility. Free car wash with oil changes."
Craig's Trim Inc.
"They fixed a problem with my truck that another shop could not do. They repaired it in about an hour where the other shop had it for three days and could not fix it."
"Great work in time it was supposed to be done. Sales and service people are always helpful in ever way possible. Clean comfortable waiting area with T.V. Very good. Clean restrooms"
"I have already referred my Dad. Rodney Walker was one of the best salesmen I have ever dealt with. He wasn't pushy & he was very knowledgeable. A++++ "
Dearl from Bremen GA
"Friendly service found at pioneer ford mercury. the best ford dealer in the entire west ga area. winner of many president's awards and others. these dealers are friendly and the service dept is very good"
"Very courteous staff. Free wheel alignment check with paid tire rotation. Free Royal Purple oil change after 5 Royal Purple oil changes. Free car wash with any service."